Privacy Policy

Last updated: April 10, 2026

This Privacy Policy explains how Fluxo Pro handles personal data related to website visitors, leads, customers, and platform users.

1. Who we are and when this policy applies

Fluxo Pro provides tools for financial organization, billing, recurring charges, and operational management. When you browse our website, request contact, create an account, or use the platform, personal data may be processed to support those activities.

This policy applies to our public pages, authenticated areas, email communications, WhatsApp interactions, and other touchpoints related to our services.

2. What data we may collect

The categories of data processed depend on how you interact with Fluxo Pro. In many cases you provide the information directly, while in others it is generated through use of the platform or the infrastructure required to operate it.

Registration and contact data, such as name, email address, phone number, company, and role.
Access and identification data, such as IP address, date and time, browser, device, logs, session identifiers, and language preferences.
Operational data entered by users in the platform, such as financial information, due dates, payments received, records, and notes related to management routines.
Commercial and relationship data, such as conversation history, support requests, proposals, demos, and interactions with our service team.
Subscription and billing data, when applicable, including plan status, payment history, and information needed for invoicing through specialized providers.

3. How data is obtained

Data may be collected directly when you fill out forms, contact us, create an account, subscribe to a plan, or use platform features.

We may also receive information automatically through cookies, technical logs, and tools used for hosting, security, authentication, analytics, payment processing, email delivery, and support.

4. Purposes for using data

We process personal data to operate Fluxo Pro properly, provide support, maintain a secure environment, and comply with contractual and legal obligations.

Create, authenticate, and manage user accounts.
Provide product features and store information entered by users.
Process subscriptions, charges, renewals, cancellations, and communications related to the contracted plan.
Respond to contact requests, demo requests, questions, and support tickets.
Prevent fraud, abuse, unauthorized access, and security incidents.
Improve performance, stability, usability, and product evolution based on technical and usage metrics.
Comply with legal, regulatory, tax, and defense obligations in administrative or judicial proceedings.

5. Legal bases for processing

Processing may rely on different legal grounds permitted by applicable law, depending on the context of our relationship with the user.

Performance of a contract or preliminary procedures related to contracting the service.
Compliance with legal or regulatory obligations.
Legitimate interest for security, fraud prevention, service improvement, and customer relationship activities, while respecting the rights and expectations of the data subject.
Consent, when a specific activity depends on that legal basis.
Regular exercise of rights in judicial, administrative, or arbitration proceedings.

6. Sharing with third parties

We do not sell personal data. Sharing may occur only when necessary for service delivery, operation of our infrastructure, or compliance with legal duties.

Hosting, database, storage, and monitoring providers.
Customer service, communication, email delivery, and support tools.
Payment, billing, and subscription management partners.
Technical service providers related to authentication, security, analytics, and abuse prevention.
Public authorities or third parties when required by law, valid order, or to protect Fluxo Pro's rights.

7. International transfers

Part of the technology infrastructure used by Fluxo Pro may be located outside Brazil or operated by suppliers that perform international data processing.

In those cases, we seek to adopt contractual and operational measures designed to preserve the confidentiality, integrity, and protection of the processed information.

8. Cookies and similar technologies

We use cookies and related technologies to keep sessions active, remember preferences, measure performance, and understand how the website and platform are used.

Essential cookies required for operation, authentication, and security.
Functional cookies used to remember preferences and improve the experience.
Analytics cookies used for aggregated metrics, diagnostics, and service optimization.

9. How long we retain data

Data is stored for as long as necessary to fulfill the purposes described in this policy, meet legal deadlines, exercise rights, and maintain service continuity.

When retention is no longer necessary, data may be deleted, anonymized, or kept in a blocked form depending on the nature of the information and the applicable legal requirements.

10. How we protect information

We adopt technical and administrative measures compatible with the nature of the service to reduce the risks of unauthorized access, loss, alteration, improper disclosure, or accidental destruction.

Access controls and authentication for restricted areas.
Technical monitoring, event logs, and abuse prevention mechanisms.
Use of providers and infrastructure tools appropriate for service operation.
Review, update, and continuous improvement practices for information security.

11. Data subject rights

Under applicable law, you may request information about the processing of your personal data and exercise rights related to your position as a data subject.

Confirmation that processing exists.
Access to the personal data being processed.
Correction of incomplete, inaccurate, or outdated data.
Anonymization, blocking, or deletion where applicable.
Portability, subject to the applicable legal and technical requirements.
Information about data sharing carried out.
Withdrawal of consent when processing relies on that basis.

12. Children, teenagers, and contact

Fluxo Pro services are not intentionally directed to children. If we identify inappropriate processing of data in that context, we may take measures to restrict or delete the information.

To exercise rights, clarify questions about this policy, or address privacy-related matters, contact us at contato@fluxopro.com.br.

13. Updates to this policy

This policy may be revised to reflect legal, operational, or product changes. Whenever a relevant update occurs, the new version will be published on this page with the respective revision date.